Returns & Exchanges

Due to the intimate nature of our products, we cannot accept returns or exchanges unless an item is defective. This policy is in place to prioritize the health, safety, and peace of mind of our customers.

Items designed for contact with body parts or fluids are non-returnable and non-resalable. Once these products leave our warehouse, they are considered used and cannot be returned. This category includes, but is not limited to:

Vibrators and Dildos

Douche/Enema Kits

Anal Toys, Beads, and Plugs

Cock and Ball Devices, Cock Rings, and Cock Sleeves

Gags and Ropes

Lingerie and Men's Wear

Additionally, products such as lubes, massage oils, condoms, and body paints are also non-returnable.

What do I do if an item is defective?

Returns will not be accepted without prior authorization and a Fleur de Passion issued RA#.

Please contact us at info@fleurdepassion.com for authorization and instructions on how to proceed.

Defective goods will be replaced or given account credit.