Frequently Asked Questions
- Placing an Order
How can I place an order?
It's as easy as finding your desired product and clicking the 'Add to Cart' button. Once you've made your selections, simply proceed to checkout, where you can effortlessly fill in the necessary details.
Tailor your order with the shipping and payment options that suit you best. Once confirmed, you'll receive a web confirmation number right at the top of the page. And don't worry, a confirmation email will also be swiftly delivered to your inbox. Seamless shopping awaits – start your order now!
What payment methods are available to me?
We offer a variety of major payment methods, including Visa, Mastercard, American Express, as well as Express Checkout options like PayPal, Apple Pay, Google Pay, Klarna, and Shop Pay for a seamless and secure shopping experience.
Does Fleur de Passion have a store I can visit to buy products?
Fleur de Mal is an exclusive online-only e-commerce retailer, delivering our exquisite items directly from our warehouse to customers. Please be aware that we operate solely online and are not open to the public.
- General Inquiries
How can I contact you?
Connect with us effortlessly through our live chat or drop us an email at info@fleurdepassion.com. We're here to assist you promptly and make your experience exceptional
How to unsubscribe from the newsletter?
Unsubscribe from our newsletter anytime by simply clicking the unsubscribe link at the bottom of the newsletter. Follow the quick process on the next page, and after clicking unsubscribe again, you'll receive a confirmation message, assuring you've successfully opted out. Your choices, your convenience!
- Shipping & Returns
When will my order ship?
Place your order and watch it ship the next business day. Please note that weekends and holidays, cherished by all, aren't counted as business days for us or our trusted shipping partners.
When will my order be delivered?
Delivery times depend on your location. Proceed to checkout and continue to the shipping method to see the delivery date. Usually takes between to 2-7 business day.
Do you offer discreet shipping? Yes, we do! We choose the right-sized Uline box for each order, based on how many items the consumer ordered. To protect their products, we use kraft paper and, for items like glass or other breakables, we add bubble wrap. For shipping, our label shows our address and says "Shipping Department" instead of a company name
How do you ship out orders?
We use Canadá Post and UPS for shipping. After your order is processed, you'll receive an invoice, and the tracking link can be found at the bottom of the invoice.
What is your return policy?
Due to the intimate nature of our products, we cannot accept returns or exchanges unless an item is defective. This policy is in place to prioritize the health, safety, and peace of mind of our customers.
Items designed for contact with body parts or fluids are non-returnable and non-resalable. Once these products leave our warehouse, they are considered used and cannot be returned. This category includes, but is not limited to:
- Vibrators and Dildos
- Douche/Enema Kits
- Anal Toys, Beads, and Plugs
- Cock and Ball Devices, Cock Rings, and Cock Sleeves
- Gags and Ropes
- Lingerie and Men's Wear
Additionally, products such as lubes, massage oils, condoms, and body paints are also non-returnable.
What do I do if an item is defective?
Returns will not be accepted without prior authorization and a Fleur de Passion issued RA#.
Please contact us at info@fleurdepassion.com for authorization and instructions on how to proceed.
Defective goods will be replaced or given account credit.
If you have any further questions, please contact us at info@fleurdepassion.com